Lodge payments

Set up Stripe for your lodge.

Who does it, what to have ready and which documents Stripe accepts.

Follow the 23 steps Create and connect the account

Who does what

Settle this before anyone opens the form.

Whose account is it?

The lodge or chapter, not any one person.

Stripe's UK type is unincorporated non-profit: non-profits and charities run as an unincorporated association or trust.
Lodge Dashboard sets this type, and Stripe asks you to confirm it.
A charitable company limited by guarantee is a different Stripe type. Speak to us before you start.
Payments run on the lodge's own Stripe account and pay out to its bank. Lodge Dashboard never holds the money.

Stripe: UK business structures · Stripe-hosted onboarding

Who can start it?

An Admin or Secretary on Lodge Dashboard.

Only those two roles can press Set up Stripe.
A Treasurer doing it needs one of those roles first.
Another Admin or Secretary can pick up a set-up left unfinished.
How creating and connecting works.

Who is the representative?

The person who submits the application.

They confirm they have “full authority to legally bind” the lodge.
They give their personal details and pass a photo ID and selfie check.

Our note: Stripe names no lodge office for this. We suggest the Secretary or Treasurer, agreed with the lodge first.

Stripe: Stripe Services Agreement · How identity checks work

Who else must be named?

The people who run the lodge. Stripe calls them directors.

Stripe's test: a board member or “any other senior person responsible for managing the business”.
Stripe checks directors for non-profits, usually from the details you enter. It asks for a document if it can't.
No owners to list. Non-profits name directors instead.

Our note: Stripe names no lodge offices here either. We suggest the Worshipful Master, Secretary and Treasurer (First Principal, Scribe E and Treasurer in a chapter).

Stripe: UK director checks · Owners of non-profits

Have ready

Gather this first and the form runs straight through.

The lodge

Legal name, exactly as on its documents For example: Example Lodge No. 1234
Address
Phone number
Support phone number, which members can see
Website or social media page showing the lodge's name and what it does
A short description of what it does
Tax reference or charity number, if it has one
UK bank account: sort code and account number

Stripe: Required information for this account type · Set up your account

The representative

Full legal name, as on your ID
Date of birth
Home address
Phone number
Email address
Your role in the lodge
Government-issued photo ID
A camera or phone for the selfie

Stripe: Required information for this account type · How identity checks work

Each director

Full name
Date of birth
Address
Email address
Their role in the lodge

Our note: Tell them first. Their personal details go to Stripe.

Stripe: UK director checks

The steps

23 steps, on their own page.

Everything from agreeing who does what to the first payout, each step linked to the Stripe page it comes from.

Go to the step-by-step

Documents

What Stripe accepts in the UK.

Stripe tries to verify details first and asks for most of these only if it can't.

RepresentativeExpect to need

Photo ID

Must show: Your photo, plus your full legal name and date of birth as entered on the form.

Passport
Driving licence, including provisional
Citizen Card
Electoral ID

Live outside the UK? Stripe requires a passport.

Stripe: UK identity documents · Bacs Direct Debit

RepresentativeIf asked

Proof of home address

Must show: Your full legal name and home address as entered on the form.

Utility bill
Statement from a financial institution
Council or housing association documentation
Driving licence, including provisional
Electoral register entry
Government-issued letter
Benefits Agency documentation
GP letter of registration with the surgery
NHS medical card
Solicitor's letter

Must be a different document from your photo ID.

Stripe: UK address documents

The lodgeIf asked

Proof of the lodge

Must show: The lodge's name and address as entered on the form, plus its number if it has one.

On Stripe's UK list

Charity Commission document
OSCR (Scottish Charity Regulator) report
HMRC account statement
HMRC VAT certificate or VAT registration

None of those? Stripe's rule for unincorporated bodies: a document with the name and address, such as

Any bank-issued document
Utility bill
Government-issued document
Charity establishment document

Stripe's list also has articles, certificates of incorporation, Companies House documents and school inspection reports, for companies and schools.

Our note: Keep the by-laws to hand. Stripe says it can typically accept a constitution, though it doesn't name by-laws.

Stripe: UK company and entity documents · Unincorporated bodies and charities · Legal entity documents

DirectorsIf asked

Proof of who runs the lodge

Must show: Everyone you named as a director.

Stripe's director attestation form (PDF): list the directors and sign it. The signer must already be on the account, such as the representative or a director.
Registered charity: Charity Commission or OSCR register printout.

Stripe: UK relationship documents · UK director checks

Every document must be

OriginalA PDF scan, or an unprocessed JPEG or PNG photo. No screenshots.
CompleteAll borders visible, no pages missing, both sides if it has two.
Clear and in dateReadable and not expired. Photo ID in colour.
A matchName and address exactly as in your Stripe account.
One job eachA single document can't meet two requirements.
Uploaded, never emailedOnly in the Stripe Dashboard: Settings › Business › Account status.

Stripe: Common requirements and why documents get rejected

After you submit

What to expect, and how long it takes.

The card in Settings

Set-up not finished	Stripe still needs details. Press Continue.
Details needed	Stripe needs more to keep every method working. The card lists what and why.
Being checked	Stripe is checking. Nothing to do.
Ready	The lodge can take payments. We email the Secretary and Treasurer.

Our note: On GoCardless today? Leave it connected. The lodge keeps using it until Stripe is ready, and running plans keep collecting.

How long it takes

Stripe's approval: Nearly instantaneous in most cases (Account approval)
If it asks for documents: Allow 3 to 5 business days (Verification status)
Direct Debit: Needs approval and an extra ID check (Bacs Direct Debit)
First payout: Typically 7 to 14 days after the first live payment (Payouts)
Later payouts: Money is available after 3 business days, then your bank's time (Payouts)
Each Direct Debit payment: 4 business days to confirm, up to 7 with a new Direct Debit (Bacs Direct Debit)

When officers change

The account stays. The names move on.

New representative

In the Stripe Dashboard, an administrator opens Settings › Business details.
Edit the current representative and choose Remove as Account Representative.
Nominate the new person within 7 days, or payouts may be paused.
Option not there? Stripe offers it to some accounts only, so ask Stripe support.

Our note: Expect Stripe to check the new person's ID. Stripe's support team confirmed this to us.

Stripe: Changing the representative

Team and new officers

Whoever creates the account is its Super Administrator.
Invite your successor: Settings › Team › Add member, choose a role, Send invites. Invites expire after 10 days.
Only a Super Administrator can make someone else one, and only the owner can transfer ownership. Do this before you stand down.
Remove anyone who no longer needs access.

Our note: Update the directors in the Stripe Dashboard after Installation.

Stripe: Start a team · User roles · Account checklist

Document rejected or doesn't fit? Contact Stripe support and describe the lodge and the documents it has. Stuck in Lodge Dashboard? hello@mail.lodgedashboard.co.uk

Everything here comes from Stripe's documentation, read on 3 November 2026, except where it says Our note or describes Lodge Dashboard itself. Stripe makes the final decision and can ask for more.